✅ When you’re entitled to a refund

• You request a refund within 14 days of purchase
• The product was materially different from what was described on the product page
• A technical fault prevented you from accessing or downloading the product and we were unable to resolve it
• Duplicate purchase — you were charged twice for the same product

❌ When refunds are not issued

• More than 14 days have passed since purchase
• The product has been downloaded and the refund reason is “I changed my mind” without a valid issue
• You purchased the wrong product — please read product pages carefully before buying
• Services already delivered in full

⚙️ Services

For service engagements, refund terms are set out in the written proposal or agreement. In general:

• Work not yet started: full refund of any upfront payment
• Work partially completed: pro-rata refund for work not yet delivered
• Work fully delivered and accepted: no refund

📬 How to request a refund

Email admin@backbazaar.com with:

• Your order number or purchase email
• The product name
• Reason for the refund request

We will respond within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method.